We mainly use 18 carat yellow, rose and red gold, as well as platinum. We only buy gemstones and diamonds from reliable partners who are committed to ethical practices. We think diamonds should sparkle, so most diamonds in our pieces are of D–F/VVS quality.
Our gemstones are cut in Idar-Oberstein, Germany, and as we use a lot of coloured gemstones, the quality of the cut is extremely important.
All pieces come with a certificate of authenticity which lists the materials used.
Methods of delivery
- We use DHL for international orders.
- Orders within Finland are sent via Posti or DHL.
- If you wish, we can wrap your order beautifully to be given as a gift. You can add gift wrapping for your purchase in the shopping cart by clicking the picture of a gift or by writing e.g. “I want my order to be gift wrapped” in the text field.
Delivery costs
All domestic and international orders are delivered free of charge. We also cover insurance for all deliveries.
Delivery times
- Pieces of jewellery that are in stock are delivered within 2–10 working days from the date when the order was placed, depending on the destination.
- The average delivery time for items that are not in stock is 6 weeks. Please contact us if you would like a more detailed timeline.
- We will hand over the orders to the courier or the post as soon as your order has been packaged, normally no later than the working day after you placed your order.
- Orders placed at the weekend are usually dispatched the following working day.
Exchange and returns
You have 14 days from receipt to return in-stock jewellery. You can also exchange the item for another piece of the same value. The customer is responsible for return postage and potential loss of items during transport.
If you wish to cancel your order, you must notify us clearly of this. Returning the item or failing to collect it is not sufficient notice of cancellation.
We place a seal on all the items we dispatch. Once the seal has been broken, items can no longer be returned. Returned items must be unused, without scratches and carefully packaged to avoid damage during transit.
Items that have been made to order and are not in stock cannot be returned.
PAYMENT IN THE ONLINE SHOP
The payments are transmitted and the payment services provided by Paytrail Oyj (2122839-7) in collaboration with Finnish banks and credit card providers.
Paytrail Oyj will appear as payee on your bank statement and will transmit the payment to the seller. Paytrail Oyj has a licence to act as a payment institution.
Paytrail Oyj, business ID: 2122839-7, Innova 2 Lutakonaukio 7, 40100 Jyväskylä, Tel: +358 20 718 1830, www.paytrail.com
PAYMENT METHODS IN BRIEF
You can pay for your purchases using the most common payment methods.
- Online banking (Aktia, Danske Bank, Handelsbank, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki ja Ålandsbank)
- Debit and credit cards(Visa and MasterCard)
- Mobile payment (MobilePay, Siirto ja Pivo)
- Invoices and instalment plans (OP-lasku, Jousto ja Walley)
- Apple Pay
PAYMENT METHODS IN DETAIL
CARD PAYMENTS
You can pay with cards issued by Visa and Mastercard.
It is easy and safe to pay by card in our online shop. Card payments in our online shop are managed by Paytrail Oyj in collaboration with Finnish banks and credit institutions. During the transaction your card details will always be processed in a protected environment.
ONLINE BANKING
You can pay for your order through the online banking button for any Finnish bank (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki).
When you use the login details provided by your own bank and you are paying for your online purchases, you will be transferred away from our online shop for a moment to your own bank, where you can pay for your items directly from your bank account.
The payee will be listed as Paytrail Oyj, who manages payments made in our online shop.
MOBILE PAYMENTS
MOBILEPAY
It is easy and safe to pay in our online shop. MobilePay payments in our online shop are offered by Paytrail Oyj in collaboration with Finnish banks and credit institutions. During the transaction your card details will always be processed in a protected environment.
PIVO
The terms and conditions are available on the Pivo website. Pivo’s terms and conditions..
SIIRTO
Terms for Siirto-payments:
APPLE PAY
Apple Pay’s terms and conditions can be found on the Apple website. Apple Pay terms and conditions.
INVOICES AND INSTALMENT PLANS
Walley Checkout
We offer our customers the opportunity to pay by invoice in collaboration with Walley. When you choose to pay by invoice and you are approved for this payment method, you will receive your order before making a payment.
More information: Pay easy and secure online and in store.
Jousto (For customers living in Finland)
More information: www.jousto.com
OP Lasku (For customers living in Finland)
More information: Lue lisää: op.fi